Reference

How jackpotcasino Handles Your Personal Data

Your account data — including payment details linked to DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we hold it, and how long it stays.

DANA, OVO, GoPay transaction data protectedNo data sold to third partiesAccount deletion available on requestEncrypted data storageSupport contact for all data queries
jackpotcasino How jackpotcasino Handles Your Personal Data
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We have structured our data practices around the principle that you should always know what we hold and why. Each item below reflects an active process inside jackpotcasino — not a policy statement kept in a drawer.

Encrypted Storage

Your account credentials and payment method details — including the wallet IDs associated with your DANA, OVO, or GoPay account — are stored using encryption at rest.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand which parts of the account flow take longest. You can manage cookie preferences through your browser settings.

Payment Data Handling

When you deposit via DANA, OVO, or GoPay, the transaction reference and amount are logged to your account history. We do not store your full wallet PIN or one-time passwords.

Data Retention Rules

Active accounts retain full history. Closed accounts are held for a period determined by applicable law in your region, after which personal identifiers are removed from our active systems.

Access and Correction

You can request a copy of all personal data we hold on your account at any time. If any detail is wrong — your registered name, linked mobile number, or payment method record — we will correct it once you…

Third-Party Disclosure

We do not share your personal data with advertisers or data brokers. Where disclosure is required by law or by a regulatory body with jurisdiction over your region, we will notify you unless we are legally prevented from doing so.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat Support

The fastest way to raise a data query is through live chat inside your account dashboard. Our team can pull up your data records, confirm what we hold, and walk you through a correction or deletion request during the same session.

Email Data Request

For formal requests — such as a full data export, account deletion, or a written record of your DANA, OVO, or GoPay transaction history — email our privacy team. We aim to respond within a few working days and will confirm receipt immediately.

Account Settings Panel

Minor data updates — like your registered mobile number or email address linked to your OVO or GoPay wallet — can be changed directly in the account settings panel without contacting support. Changes take effect before your next deposit.

Your Privacy Policy Questions

Real questions about how your data is handled on jackpotcasino — from what we collect at registration to how you ask us to delete your account records.

At registration we collect your name, email address, and mobile number. Once you make a deposit, your chosen payment method — DANA, OVO, or GoPay — is recorded alongside each transaction reference and amount. We do not collect wallet PINs or one-time passwords at any stage.

Payment transaction references are stored in encrypted form inside your account history. We record the method used, the transaction amount, and the timestamp. Full wallet credentials are never stored on our side — your PIN and OTP stay entirely within your wallet app's own security layer.

We do not sell or share your data with advertisers or data brokers. Payment processors receive only the data required to route your DANA, OVO, or GoPay transaction. Any disclosure to a regulatory authority happens only where legally required and in the jurisdiction covering your account region.

Email our privacy team or open a live chat request from your account dashboard. State that you want a full data export. We will verify your identity using the OTP sent to your registered mobile number, then send you a summary of all personal data we hold within a few working days.

Yes. Submit a deletion request by email or through live chat. We will remove your personal identifiers from active systems once the request is verified. Some transaction records may be retained for a period required by applicable law. We will tell you exactly what is kept and why when we process your request.

We use session cookies to maintain your login state and analytics cookies to measure account-flow performance. You can disable analytics cookies through your browser settings without affecting your ability to deposit via OVO, GoPay, or DANA or to access your account. Session cookies are required for the login process to work.

Retention after account closure is determined by the legal requirements of your region. Personal identifiers are removed from our active systems once that period ends. Anonymised transaction summaries may be kept longer for fraud prevention. We can give you the specific retention period that applies when you submit a closure request.

Small updates like your registered mobile number or email address linked to your OVO or GoPay wallet can be changed in the account settings panel after passing an OTP verification step. For name corrections tied to your DANA account identity, contact support via live chat and our team will guide you through the document verification process.

We may send account-related notifications to your registered email or mobile number — for example, confirmation of a completed GoPay deposit or a security alert. You can opt out of non-essential communications through the notification settings inside your account panel. We do not pass your contact details to third-party marketing companies.

Reach our privacy team by email for formal requests, or use live chat inside your account dashboard for faster responses. Players in Makassar and across Indonesia can contact support at any time. We will confirm receipt of your query and respond with next steps. If your concern is not resolved, you may also raise it with the data authority in your eligible region, where local law provides for this.